Exceptions and Investigations 

SWIFT’s solution for Exceptions and Investigations supports the automation of payment-related enquiries, whether you are a financial institution or a corporate.

Payment enquiries and resolution is a very labour-intensive process which represents a growing cost for all players in the industry.

Exceptions and Investigations provides a response to this industry pain point, with the following key benefits. 

• Save costs
  E&I’s structured XML messages and workflows allow you to increase the automation of enquiries, thus reducing manual processing cost.
• Comply with regulation
  Regulation like FATF SRVII increases the number of enquiries. With E&I you can automates these without adding more staff.
• Reduce risk
  With more enquiries processed automatically, you will lower your operational risk and improve liquidity management.
• Improve customer service
  E&I allows to shorten the turnaround time of enquiries and provide more transparency on the status of an enquiry.